Shipping policy
Shipping Policy
Last Updated: June 28, 2026
Thank you for shopping with Luminaire House. We are committed to delivering your order as quickly and safely as possible. Please review our shipping policy below.
Order Processing
Orders are processed within 1–3 business days after payment is successfully received.
Orders are not processed or shipped on weekends or public holidays.
During periods of high demand, processing times may be slightly longer.
Shipping Times
Estimated delivery times are:
Domestic Orders: 3–7 business days
International Orders: 7–20 business days
Please note that delivery times are estimates and may vary due to customs processing, weather conditions, carrier delays, or other unforeseen circumstances.
Shipping Costs
Shipping charges are calculated at checkout based on your delivery location and the selected shipping method.
Any applicable customs duties, taxes, or import fees for international orders are the responsibility of the customer unless otherwise stated.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information (when available).
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information. Luminaire House is not responsible for delays or lost packages resulting from incorrect or incomplete addresses provided during checkout.
Lost or Delayed Shipments
If your package is significantly delayed or appears to be lost in transit, please contact us. We will work with the shipping carrier to investigate the issue and assist you in resolving it.
Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery. Include your order number along with clear photos of the damaged item(s) and packaging so we can assist you promptly.
Contact Us
If you have any questions regarding shipping or your order, please contact us:
Luminaire House
Email: luminairehouse@gmail.com